Privacy Policy

This Privacy Policy explains how FORGE & FLOW PTE. LTD. (“Forge & Flow”, “we”, “us” or “our”) collects, uses, discloses and protects personal data in connection with this website, enquiries, assessments and coaching services.

Data we collect

We may collect contact information such as your name, email address and phone number; enquiry details; booking and service preferences; and information you choose to provide during an assessment or coaching relationship. The website may also process limited technical data needed for hosting, security and essential functions.

Sensitive information

Please do not include detailed medical or injury information in the public website form. If this information is needed for an assessment, we will collect it through the appropriate follow-up process.

Purposes

We may use personal data to respond to enquiries; arrange assessments, sessions and programmes; provide and improve our services; communicate service information; maintain records and website security; and comply with legal obligations.

Consent

By submitting personal data for a stated purpose, you consent to our collection, use and disclosure of that data for that purpose, subject to applicable law. You may withdraw consent by contacting us, although this may affect our ability to provide a requested service.

Disclosure

We may share personal data with service providers that support website hosting, forms, spreadsheets, communications, scheduling or professional advice. Where providers are used, personal data will be shared only as needed for the relevant service, subject to the safeguards Forge & Flow has in place. We may also disclose data where required by law.

Overseas transfers

If personal data is transferred outside Singapore, we will take reasonable steps to ensure it receives a standard of protection comparable to that required under Singapore’s Personal Data Protection Act 2012.

Protection

We use reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal. No internet or storage system can be guaranteed completely secure.

Retention

We retain personal data only for as long as it is needed for the purpose for which it was collected, or for business and legal requirements. When it is no longer needed, we will delete it, anonymise it or otherwise dispose of it appropriately.

Access and correction

You may request access to personal data we hold about you or ask us to correct inaccurate or incomplete data, subject to applicable exceptions. We may need to verify your identity before responding.

Cookies and external links

This website may use cookies or similar technologies required for essential functions. If analytics or non-essential cookies are introduced, this policy and any required consent controls will be updated before use. The website may also link to third-party services such as Instagram, Facebook, LinkedIn, WhatsApp or Google; their privacy practices are governed by their own policies.

Changes

We may update this policy from time to time. The current version and effective date will be published on this page.

Contact

For privacy questions, access or correction requests, or consent withdrawals, contact FORGE & FLOW PTE. LTD. at info@forgeandflowlifestyle.com.